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Tenants Guide & Fees

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Guide for tenants

We are specially trained and equipped to assist tenants to find properties to rent that will meet your needs. As properties become available our first action is to contact waiting tenants on the database, who’s requirements match the property. Typically properties to rent become available about two months before occupancy date, so where possible it is advisable to start looking early.

Having identified a potentially suitable property we will arrange a viewing. This will be at a time to suit and could be at evenings and weekends within office hours. All viewings will be accompanied by a member of staff who will be able to provide immediate advice and answer any questions you may have.

Application Process

Offer & Application:

Having decided on a property you will need to complete a written application form. At this time any details or requirements can be provisionally agreed, such as occupancy date, duration of the let etc.

On application a reservation fee of £250.00 is required this fee is non-refundable and will be deducted from the fees due before proposed tenancy start date. If we or the landlord decline your application the deposit will be refunded. It will however not be refunded if you decide not to proceed for any reason or if the tenancy fails to proceed due to incomplete or inaccurate information provided in the tenancy application.


We will take references on behalf of the landlord. Normally these will include your contract of employment, any former landlords, 3 months bank statements and 3 months pay slips. In addition a credit check will be undertaken.

Where a tenant is unable to meet the required income or credit checks, the tenant may have a Guarantor agree to underwrite any rent liabilities.

We will ask you for identification from yourself and any joint tenant over the age of 18, we prefer this to be a passport. We will need proof of your current address within the last three months, a utility bill is best.

Affordability of the rental is based on your current monthly salary multiplied by 30.

Eg. £1000.00pcm
£1000 x 30 = £30,000pa

Applicants income can be shared

Security Deposit:

A deposit is normally required prior to occupation. This is normally equal to one and a half months rent. Check with our representative. Where we are managing the property this deposit will be bonded with the TDS (Tenancy Deposit Scheme)

Where we are not managing the property any tenancy deposit which is required will be taken by the landlord.

The deposit is held to cover any breakages, damage or other tenant liabilities. Where we are the managing agent at the end of the tenancy we will check the property in the presence of the tenant and assess any damages and deductions due.

Please note that the deposit cannot be used by you to cover rent.

Fees & Tenancy Agreement

A fee is due prior to the start of a tenancy to cover the tenants share of administration costs including preparation of the tenancy agreement and any legal notices, referencing and credit checks.

Fees are charged at £200+Vat for 1 applicant and £250+Vat for 2 applicants. Please note there maybe an extra charge for further references. All fees are due to us 48hrs before moving in, we accept payment via bank transfer and payment over the phone via a PDQ machine.

Holding Deposit:


Administration Fees:

£250 - £350+VAT (dependant on party size)

Inventory – Check Out:

£75 - £165+VAT (dependant on property size)

Security Deposit:

One and a half months rent


An additional 2 weeks

Guarantor/Additional Ref:

£100 per person



Change of Occupier:


Our Assured Shorthold tenancy agreements are professionally prepared to include all necessary legal clauses, information relating to the Tenancy Deposit Regulations (TDS) and the mandatory Prescribed Information. Our Tenancy Agreements are regular checked and updated by our Legal Advisors in order to comply with any new regulations that come into force. These are normally sent out to you a week prior to your start date, so please look out for this on email.

Tenants are responsible for paying Stamp Duty Land Tax if the rent exceeds £125,000 per annum £10,416 per month. For further information please contact HMRC.

Term: The agreement is an Assured Shorthold Tenancy Agreement, which means that the tenant can stay in the property for the period of the lease, provided they meet all the obligations of the tenancy with an initial minimum term of six months.

Notice Period: If the landlord wishes to end the tenancy at or after six months we will serve what is known as a section 21 Notice, which gives the tenant 2 months’ notice before the tenant have to leave the property. You as tenants have the same right to give notice prior to the end of a tenancy with two months written notice.

Property conditions & Inventory

Before you move in we undertake a full inventory and property condition report if the landlord instructs us. This gives you the opportunity to check, agree and sign. The inventory provides a condition rating and description of all the rooms and its contents. The inventory and property condition report is drawn up in order to ensure that when you vacate it is clear whether the property has been left in the same condition and good decorative order as when you moved in.

An inventory will be carried out by an independent inventory clerk prior to moving in (if instructed by the landlord). You will receive a copy of the inventory to which you have 7 days from the start of the tenancy to add any additional comments in writing to A H Lansley.

A check out report will take place at the end of the tenancy (providing the landlord has agreed to have an inventory) we advise that you attend this. Items should be in the same position as noted from the inventory at move in, if not this may incur a charge payable by the tenant.

If your property has a garden it is your responsibility to ensure the lawns are cut regular and the borders are kept weed free. In addition the gardens must be kept tidy free from refuse. If the carpets are brand new or have been professionally cleaned prior to your occupation then you are required to have them professionally cleaned on vacation. If the oven, hob or extractor have been professionally cleaned prior to your occupation then you are required to have them professionally cleaned on vacation.

Strictly no smoking in the property.

Should you wish to make any changes to the property you must inform us in writing and wait until written permission is given before any work commences. Permission will not be withheld unreasonably, but any redecoration should not be anything garish. At the end of your tenancy we may insist that the property is repainted to the same standard as when you moved in.

Maintenance & Repairs

For our Fully Managed properties our maintenance team provide day-today care for any issues that may arise during the tenancy. If a fault becomes apparent at the property you must inform us immediately as failure to do so may mean that you are held responsible for any further deterioration as a result of the delay. Once we have been informed of a fault we will contact the landlord and act upon their instructions as swiftly as possible – any emergency repairs will be dealt with as a priority.

Please Note:You must not instruct a contractor to undertake any work without our permission. The cost of any works carried out without our permission will become your responsibility.

For non-urgent maintenance/repair work we encourage our tenants to email us and if possible with photographic evidence. Where repair work is urgent i.e. out of hours/weekends you can call the office a we have a messaging service to get through to us.

We conduct visits on a regular basis. The purpose of the visit is to check to ensure there are no maintenance issues that need attention and also to check the property is being maintained in a fair manner. Each visit will normally take less than twenty minutes and we will contact you beforehand giving you notice of our intention with an appointment date and time. If for any reason the appointment is inconvenient, please contact us so that we can reschedule the appointment.

If the property is not managed by ourselves repairs and inspections will be carried out by the landlord.

Right to Rent – The Immigration Act

As of the 1st February 2016 the government have introduced the legislation to check that tenants have the right to live in the UK. This applies to any persons over the age of 18 living in the property. The landlord has a duty to check that every tenant has the right to rent. We will ask you at the referencing process for your passport to prove your nationality and that you have the right to rent in the UK. We must take a passport in person with you there. We must take a copy of your documents and keep these on file.

We may require documentary evidence alongside your passport if you are from outside the EEA. If we believe there is an issue with any documentation we are not permitted to rent to you.

Summary of charges

Reservation fee: 

£250 for 1 applicant - £350 for 2 applicants - £100 for each additional applicant

Inventory charges:

Inventory Check out


1 bed 

2 bed

3 bed

4 bed

5 bed















All prices are plus Vat and you will be charged for the check out at the end of the tenancy. The landlord will arrange the inventory at the start of the tenancy and the schedule of condition will be based on this report. You will be given a report at the start of the tenancy and you have 7 days to look through this and note anything that is not on the report. If we do not receive a copy of the changed inventory it will revert back to the original.

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